App – Terms of Service

PLEASE READ THESE TERMS CAREFULLY

BY CREATING AN ACCOUNT WITH US YOU AGREE TO THESE TERMS WHICH GOVERN YOUR USE OF THE PACKRUN APP. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CREATE AN ACCOUNT OR USE THE APP.

Who we are

This application for mobile devices (referred to in these Terms as the “App”) is operated by Pack Run Ltd, company number SC883554, a company based at 50 Swordale, Isle of Lewis, Scotland, HS2 0BP (PACKRUN)

In these terms, references to “we, our, us” and similar expressions are references to PACKRUN. When we refer to “you” or “your” we mean the person accessing, using or making a purchase via the App.

You should read these terms carefully before downloading, registering or using the App. We recommend that you save / print a copy of these terms for future reference.

Our App

Our App operates as a platform to recommend and provide you with information about races and events (“Listed Events”) from third party race and event organisers (“Race Organisers”), enabling you to book and manage your entries to Listed Events in one place.

When making a booking for a Listed Event on our App, where the Race Organiser has provided specific terms and conditions applicable to that Listed Event (the “Event Terms”), you must agree to the Event Terms before you complete your booking.

We are not a party to the Event Terms – they are entered into between you and the Race Organiser directly and we have no liability in respect of the Event Terms.

Via the App, you will also be able to link out to access additional bookings around the Listed Event, including travel, accommodation and other activities (“Other Services”) made available by other third party service providers (“Service Providers”). When you make a booking for Other Services linked via our App, you will be provided with the applicable third party terms and conditions applicable to those Other Services (“Booking Terms”) and you must agree to those Booking Terms before you complete your booking.

We are not a party to the Booking Terms – they are entered into between you and the Service Provider directly and we have no liability in respect of the Booking Terms. We may receive a commission each time you book Other Services.

We do not guarantee the accuracy of any information provided to you by Event Organisers or Service Providers.

Your Account

To use the App you will need to register an account with us. You are responsible for:

• providing us with accurate and truthful information;
• keeping your username, password and other login credentials secure and confidential.

You agree that:

• all the information you provide to us in connection with your account is complete and accurate and you have the right to provide it;
• you are 18 years old or older; and
• you will not disclose your username, password, or any other details used as part of PACKRUN’s security procedures to any other individual or entity, and you agree to notify us immediately in the case of any breach of security, including any unauthorised use of your username or password.

Some Race Organisers or Service Providers may require you to verify that you are over the age of 18. You will need to do this before entering into the relevant Event Terms or Booking Terms.

Payment

The prices for Listed Events and Other Services will be communicated to you during the booking process, including any booking fees, platform fees and any other mandatory fees.

You can pay for a Listed Event using any of the payment methods displayed on our App. If your payment is not authorised, your booking will not be fulfilled.

Your payments for Other Services will be made directly between you and the relevant Service Providers.

Subscriptions

The App is free to download and use. However, additional features, discounts or other benefits may be available to you if you purchase a Runner+ or PRO subscription (each, a “Paid Subscription”). Full details of the benefits that are included in each Paid Subscription can be found within the App.

We may offer you access to a Paid Subscription on a free trial basis. We will provide you with notice before your free trial or Paid Subscription automatically renews at the following intervals:

We reserve the right to withdraw, suspend or modify the features we provide as part of a Paid Subscription from time to time but we will always provide you with written notice.

Paid Subscription Cancellations

If you have purchased a Paid Subscription, you have a statutory right to cancel your Paid Subscription up to 14 days after making your purchase (or if you have purchased an annual Paid Subscription, up to 14 days after each renewal period).

To exercise your right to cancel at any time, you must follow the cancellation process of the relevant App store (e.g. Google Play Store or Apple App Store) you used to download the App.

Cancellation of Listed Events and Other Services

Sometimes Listed Events and Other Services you have booked may be cancelled for reasons outside of our, or the relevant Race Organiser or Service Provider’s control. The Race Organiser and/or Service Provider will inform you of any cancellations and the cancellation will be handled in accordance with the Event Terms and/or Booking Terms, as applicable.

Your privacy

Your privacy and personal information are very important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Our privacy policy is available here.

App Store terms also apply

The ways in which you can use the App may also be controlled by the relevant app store's rules and policies (e.g. Google Play Store or Apple App Store) (“App Store Terms”). To the extent there is any conflict between these terms and the App Store Terms, then the App Store Terms will apply.

Licence restrictions

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
• not copy the App, except where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent permitted by law; and
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

Acceptable use restrictions

You must:

• not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App, including by the submission of any material (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
• not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from our App or our systems or attempt to decipher any transmissions to or from the servers running our App.

Intellectual property rights

All intellectual property rights in the App (including all registered trademarks PACK, PACK RUN and PACK SPORTS GROUP, rights in our name, slogans, logos and other marks) throughout the world belong to us (or our licensors) and the rights in the same are licensed (not sold) to you. You have no intellectual property rights in relation to the same, other than the right to use them in accordance with these terms. PACK RUN, PACK and PACK SPORTS GROUP are registered trade marks of Pack Sports Group Ltd, used under licence by Pack Run Ltd.

Submitting information to the App

By uploading, posting, sharing or submitting any content (“User Content”) to the App, you grant us and our affiliates a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use, change, copy, process, reproduce, transfer, distribute and publish such User Content as we deem reasonably necessary in connection with our business (such as in order to promote PACKRUN and to operate the App) and to fulfil our contractual relationship with you.

User Content shall not include hate-speech, discriminatory language, slurs or other material that may cause offence (“Banned Content”). If you submit Banned Content to the App, we may (i) remove Banned Content; and/or (ii) suspend your account for breach of these Terms, at our sole discretion.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or have any problems using it please contact us at hello@packrun.run.

Contacting us (including with complaints). If you think the App is faulty or wish to contact us for any other reason relating to the App please email our customer service team at hello@packrun.run. If you have a complaint relating to a Listed Event or Other Services, you should contact the relevant Event Organiser or Service Provider. You can find their contact details in the applicable Event Terms or Booking Terms.

How we will communicate with you. If we need to contact you we will do so by email or push notification, using the contact details you have provided to us via your account.

You may not transfer the App to someone else

Your right to use the App is personal to you. You may not otherwise transfer the App to someone else, including by providing your login credentials to others.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 10 days' notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you will not be permitted to continue to use the App.

Update to the App and changes to the Service

From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.

We are not responsible for other websites you link to

The App will contain links to other third party websites which are not provided by us. Such third party sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for events outside our control. We are not responsible for (and will not be liable for) any event outside our control, including any impact this may have on our ability to be able to deliver the App.

We may terminate your right to use the App if you break these terms

We may terminate your right to use the App at any time by contacting you if you have broken these terms in a serious way.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Terms last updated: 16 July 2026.